Policies and Procedures
General Policy and Returns Privacy Policy
Custom Computer Warranty Policy Manufacturer Return Policy

General Policy and Returns
United Office Products knows how exasperating it is to receive a defective product. That is why we have integrated an easy online RMA (Return Merchandise Authorization) form for all returns click here. Subject to the manufacturers warranty requirements, we will replace or credit any item returned within 30 days of invoice. Most replacement RMA's are shipped same day and no later than 24 hrs after received. Your replacement will be back to you in no time. Defective items are tested when received. All items returned for credit are processed within 3 days of date they are received. This means no long wait for credits to be processed. So if it is a replacement you need or a credit to be issued, you won't have to wait very long. Return shipping cost is not covered on defective items because we do not manufacture the product. However, we will replace the item and ship the replacement back to you and waive the ground shipping charges. Our Qualified Customer Service Representatives can help you with any questions or comments you may have regarding your order.

30-Day Return Policy
Any part returned for credit or replacement must be made within 30 days of original invoice and accompanied by an RMA#. All items returned for credit or replacement must be returned in a resellable condition and with all original unmarked packaging including blank warranty cards, manuals driver disks, etc. Any item returned with a damaged box will be charged a $35 rebox fee. Products returned for refund will be subject to a minimum of 15% restocking fee. There is no restocking fee for products returned for replacement within 15 days of the original invoice. CPU's, memory, hard drives and select other items are not refundable but available for defective replacement only. Some items may have a refer-to-direct policy; the manufacturer is imposing this. Refer to the site for a listing or click here. Shipping charges, software, and custom configured systems are not refundable. United Office Products does not guarantee compatibility.

To Obtain RMA (Return Merchandise Authorization)#
Use our easy online RMA form to obtain an RMA#. All RMA requests via e-mail are answered within 72 business hours. The Customer Service Department is open Monday through Friday 8:30am to 6:00pm EST. All RMA#'s are valid for 15 days or 30 days from invoice date, whichever comes first. RMA# must be written on the outside shipping label of all returned packages. Package must be returned freight pre-paid. Do not write on the manufacturers box. All returns must be shipped back to the Ohio warehouse within 30 days of original invoice at: United Office Products, 3241 Superior Ave., Cleveland, OH 44114 Attn: RMA#___.

Online Ordering
All warranty and return procedures for online ordering are the same as above. Any item returned for credit is subject to a minimum of 15% restocking fee. A product may be exchanged for replacement within 15 days of invoice with no restocking fee, if product is of greater or equal value.

Other Circumstances
If a package is refused, you must notify Customer Service so the package may be tracked back to the warehouse and a credit may be issued. Customer is responsible for freight charges on a refused package as well as a 20% restocking fee on any refused packages. Once package is returned to the warehouse, you will receive your credit.

If a package is lost, damaged, or delivered to wrong address by carrier, you must notify Customer Service so a claim will be put through with the carrier. Claims usually take 2 to 4 weeks to process. Once the carrier acknowledges the claim you will receive your credit. All claims must be made within 2 days of receipt.

If an express package is not shipped within the guaranteed time you must call Customer Service. They will put a claim through with the carrier. Once the claim is processed and cleared by the carrier you will receive your credit. The carrier guarantees packages with the following exemptions: Acts of God such as dense fog, blizzards, ice storms, or anything that the carrier has no control of. Delivery times: Standard Overnight 3:30 Business, 4:30 Residential, Priority 10:30 AM Business and 12:00 PM Residential, Fed Ex 2-day Guaranteed in 2 Business days before 4:30 Business 7:00 Residential. All claims must be made within 2 days of receipt.

A $25.00 fee applies to all returned checks/NSF.

Prices are subject to change without notice. In the event a product(s) is listed at an incorrect stock or price due to a typographical error, error in pricing information received from our suppliers or a ending of a rebate, United Office Products shall have the right to refuse or cancel any orders placed for the product(s) listed at the incorrect price. United Office Products shall have the right to refuse or cancel any such orders. If your credit card has been charged for the purchase and your order is cancelled, United Office Products shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Privacy Policies
Your privacy on the Internet is important to us. As part of the operation of United Office Products, we gather certain types of information about United Office Products customers, and we would like to explain the types of information we gather, what we do with it and how to correct or change the information.

Information Collected
United Office Products collects twp types of personally identifying information from users: personal information (such as names and e-mail addresses, etc.); and aggregated information (such as information about traffic patterns on United Office Products, for example how many users log into United Office Products on a daily basis.)

Personal Information
Personal information is collected when users provide personal information to United Office Products, for example in registering for our electronic newsletters, contest or shopping cart.

Aggregated Information
Aggregated information, such as which pages users access or visit and information volunteered by users, such as survey information and/or site registrations, is collected through various methods. For example, United Office Products collects IP addresses. An IP address is a number that is automatically assigned to your computer whenever you're surfing the Web. Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address, and when you request a page from United Office Products, our servers log your IP address. United Office Products collects IP addresses for the purposes of system administration and to provide aggregated data to advertisers about the volume of use on United Office Products.

Use of Cookies
United Office Products uses "cookies" to collect information. A cookie is a small data file that most major web sites write to your hard drive for record keeping purposes when you visit them. Cookies allow United Office Products to measure activity on the Site and to improve your user experience, for example by remembering your passwords and viewing preferences, thus allowing you to visit various member-only parts of the Site without re-registering. Cookies are used by United Office Products to measure activity on the Site and make improvements and updates based on which areas are popular and which are not. United Office Products does NOT use cookies to retrieve information from your computer that was not originally sent in a cookie. Except for personal information voluntarily provided by you (i.e., during membership registration or a contest), United Office Products does NOT use information transferred through cookies for any promotional or marketing purposes, nor is that information shared with any third parties whatsoever. You may occasionally get cookies from our advertisers, which is standard in the Internet industry. United Office Products does not control these cookies, and these cookies are not subject to United Office Products privacy policies. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the Site, such as the shopping cart will not function properly if you do so.

Use of Information Collected
United Office Products uses both the personal and aggregated information that we collect for multiple purposes. The information is used to improve the content of the Site, to customize the content and/or layout of the Site for each individual user and to notify users about updates to the Site or promotional offers or opportunities that we believe will be of interest to you. United Office Products shares aggregated information with third parties for both advertising and promotional purposes. United Office Products may also share personal information with prescreened third parties for marketing or promotional purposes. United Office Products will only disclose personal information, when disclosure is legally required, to protect our rights or the safety of others. United Office Products will undertake to provide users with an opportunity to decline this service when such information is requested from you online. If you object to United Office Products use of personal information provided by you for any reason, you may stop that use by canceling your subscription to our newsletter, The Source, by emailing webmaster@unitedoffice.com, with "Unsubscribe" in the subject of the email. In addition, in the event United Office Products plans to post any such information on the Site, United Office Products will undertake to notify you of this possibility when you provide the information or. if possible, will notify you when the information is posted.

Children and Privacy
United Office Products encourages parents and guardians to spend time with their children online, and to be fully familiar with the sites visited by their children. At various places on United Office Products, we will ask whether users are under the age of 18, or 13, for example when requesting personal information from users, or United Office Products may ask for parental consent. However, while United Office Products requests this information or permission, United Office Products relies on users to be truthful in responding to these questions.

Users Under 13
No information should be submitted to or posted on the Site by users under the age of 13 years without the consent of their parent or guardian. United Office Products does not provide any personally identifying information, regardless of its source, to any third party for any purpose whatsoever unless disclosed during collection. Users under the age of 13 are generally asked not to participate in contests or other promotional opportunities.

Users 13 Through 17
United Office Products requests that children under the age of 18 do not submit or post information to the Site without a parent or guardian's consent. United Office Products may collect information, including personally identifying information, from users between the ages of 13 and 17. With the permission of their parent or guardian United Office Products may use this information for marketing and promotional purposes. If a user or their parent or guardian changes their mind with respect to such use, such user, parent or guardian may stop that use -- wither by e-mail request or by modifying his/her registration information online as described above in "Use of Information Collected".

Links to Other Sites
It is important to note that United Office Products contains links to sites other than United Office Products, and that those sites may not follow the same privacy policies as United Office Products. For instance, if you click on an advertisement on United Office Products, this may take you away from United Office Products to an entirely different site. This can include links from advertisers, content providers and partners who may use United Office Products logo and or style as a result of a co-branding agreement. These sites may send their own cookies to you, and may collect information and make uses of it that United Office Products would not.

Use of this site signifies your agreement to the usage agreement
United Office Products reserves the right to change this policy at any time by posting a revised privacy policy online. You can send e-mail to us with any further questions at webmaster@unitedoffice.com.

Claims and Damages
ALL MERCHANDISE AND PACKAGES ARE INSPECTED BEFORE SHIPMENT. THE CUSTOMER MUST FILE CLAIMS FOR DAMAGED GOODS OR INCOMPLETE SHIPMENTS WITH THE CARRIER IMMEDIATELY. THE CARRIER IS RESPONSIBLE FOR INCOMPLETE SHIPMENTS OR DAMAGES INCURRED DURING SHIPMENT.

Disclaimer
ALL OTHER EXPRESS AND IMPLIED WARRANTIES INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

IF THIS SYSTEM IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAID OR REPLACED AS PROVIDED ABOVE. IN NO EVENT WILL UNITED OFFICE PRODUCTS BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE SYSTEM. THIS LIMITATION APPLIES TO DAMAGES OF ANY KIND INCLUDING ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHETHER FOR BREACH OF CONTRACT, OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH SYSTEM EVEN IF UNITED OFFICE PRODUCTS OR AN AUTHORIZED UNITED OFFICE PRODUCTS REPRESENTATIVE OR DEALER HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES OR ANY CLAIM BY ANY OTHER PARTY. SOME STATES DO NOT ALLOW THE EXLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FROM SOME PRODUCTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.

Great prices and web site. Will buy again!

Testimonial by: Anonymous

View Other Testimonials >

 

United Office Products eStores

ComodoPayment We Accept
Copyright © 1999 - 2016 United Office Products is not responsible for data, typographical or technical errors. Pricing & availability are subject to change without notice. All rights reserved.